AIRHIRE TERMS & CONDITIONS

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Effective Date: 15/08/2025
Last Updated: 15/08/2025

Welcome to AirHire!

Airhire.App Pty Ltd (ACN 58 681 831 318) 

(“Airhire”) operates is a peer-to-peer equipment rental marketplace designed to connect Suppliers and Hirers in a secure and convenient way. These Terms of Business outline the rights, responsibilities, and obligations of all users when accessing or using the AirHire platform (“Terms of Business”).

By using AirHire, you agree to these Terms of Business and acknowledge that all transactions, payments, and interactions on the platform are subject to our Terms of Business, Privacy Policy, and other applicable policies.

We encourage you to review these terms carefully, and if you have any questions, feel free to contact us.

1. Definitions

1.1. "AirHire" ("we," "our," or "us") refers to AirHire.App Pty Ltd, the operator of the AirHire platform.

1.2. "Platform" refers to the AirHire website, mobile application, and related digital services that facilitate peer-to-peer equipment rentals.

1.3. "Supplier" refers to any individual or business that lists equipment for hire on the AirHire platform.

1.4. "Hirer" refers to any individual or business that books and rents equipment from a Supplier through the AirHire platform.

1.5. "User" refers to any individual, business, or entity that accesses, registers, or interacts with the AirHire platform. This includes, but is not limited to, Hirers, Suppliers, and visitors browsing the platform.

1.6. "Booking" refers to the Rental Agreement between a Supplier and a Hirer, facilitated through the AirHire platform.

1.7. "Booking Fees" refers to the amount payable (or paid) by the Hirer to the Supplier for the Dry Hire of Equipment through the Platform, but excluding any Security Deposit.

1.8. "Booking Period" refers to the agreed duration of time during which the Hirer is authorised to possess and use the Equipment under the Rental Agreement, commencing from the scheduled pick-up (or delivery) date and time, and ending upon the scheduled return date and time.

1.9. "Commission Fee" refers to the fee charged by AirHire for facilitating the transaction between the Supplier and the Hirer, calculated as a percentage of the total booking amount. .

1.10. “Late Fees Policy” refers to AirHire's separate policy document detailing the applicable fees, conditions, and procedures regarding Equipment returned after the agreed Booking Period. The Late Fees Policy is accessible on the AirHire platform and forms part of these Terms of Business by reference.

1.11. "Rental Agreement" refers to the direct contractual arrangement formed between a Supplier and a Hirer outlining the terms and conditions of hiring equipment listed on the AirHire platform.

1.12. "Security Deposit " refers to a refundable amount held by AirHire in escrow during the rental period. AirHire may deduct amounts from this deposit, in whole or in part, to cover costs associated with late returns, damage to equipment, or other breaches of the agreed rental terms..

1.13. "Third-Party Identity Verification Services" refers to services used by AirHire, such as but not limited to Stripe Identity, to verify user identities.

1.14. "Force Majeure" refers to unforeseen events or circumstances beyond AirHire's reasonable control that may temporarily disrupt or impact the operation or accessibility of the platform, including but not limited to natural disasters, cyberattacks, internet outages, third-party service disruptions, technical failures, and government-imposed restrictions or regulations..

1.15. "Dry Hire" refers to the rental of equipment without an operator. Under a Dry Hire arrangement, the Hirer is solely responsible for the operation, use, and return of the equipment in accordance with these Terms of Business, including compliance with licensing and safety laws.

1.16. “Platform Content” refers to all text, images, logos, trademarks, software, data, and other materials available on the AirHire platform, including user-generated content such as listings, reviews, and messages where applicable. This excludes personal user information or private communications.. All intellectual property within the platform is either owned by or licensed to AirHire

1.17. “Equipment ID” refers to the unique system-generated identifier assigned to each piece of equipment on the AirHire platform. It is used for tracking, dispute resolution, and claim processing related to bookings.

2. Scope of Services

2.1. AirHire operates as a marketplace facilitating peer-to-peer equipment rentals and does not directly provide the equipment or services listed on the platform. AirHire enables individuals and businesses ("Suppliers") to list and rent out equipment to users ("Hirers") through the platform

2.2. AirHire’s role is limited to providing the platform, processing payments, and facilitating introductions and communication between Suppliers and Hirers. AirHire is not a party to rental agreements formed between Suppliers and Hirers and does not own, inspect, or guarantee the condition of any equipment listed on the platform. AirHire is not a party to any Rental Agreement between a Supplier and a Hirer and will not participate or become involved in disputes arising between Suppliers and Hirers, except as expressly stated in these Terms of Business.

2.3. AirHire does not act as an agent, employer, contractor, or insurer for Suppliers or Hirers. Suppliers are solely responsible for ensuring that the equipment they provide is safe, fit for purpose, and compliant with all applicable laws and regulations.

2.4. AirHire facilitates Dry Hire transactions only. This means that AirHire does not provide operators, labor, or any associated services in connection with rented equipment.

2.5. Hirers must ensure they hold the necessary skills, training, or legally required licenses before operating rented equipment. Suppliers may request proof of licensing before releasing equipment, and failure to provide valid documentation may result in cancellation under AirHire’s cancellation policy.

2.6. Unless otherwise agreed between the Supplier and Hirer, all equipment must be collected from and returned to the Supplier's nominated premises. Alternative arrangements, such as delivery or collection of equipment by the Supplier at the Hirer's location, may be mutually agreed upon between the parties. AirHire has no involvement or responsibility regarding such arrangements.

3. Fees and Payment Terms (Applicable to Suppliers)

3.1. This section applies to Suppliers listing equipment on the AirHire platform. It outlines the commission structure, payment processing, and other financial obligations of Suppliers when renting out equipment to Hirers.

3.2. AirHire charges the Supplier a Commission Fee equivalent to 7.5% onthe Booking Fees.

3.3. All Booking Fees and Security Deposits related to equipment bookings will be held in escrow by AirHire when the Hirer books the equipment. 

(a). Each transaction will be automatically linked to the Equipment ID assigned to the rented item for payment tracking and dispute resolution

3.4. Upon successful completion of the Booking and confirmation by both the Supplier and Hirer, 

(a). AirHire will release the Booking Fee to the Supplier after deducting AirHire's applicable Commission Fee. 

(b). The Security Deposit will be returned to the Hirer, subject to any deductions for late fees, damages, or breaches of the terms of the Rental Agreement.  

(c). By accepting these Terms of Business, the Supplier expressly authorises AirHire to deduct its Commission Fee from the Booking Fee prior to releasing the balance to the Supplier.

3.5. AirHire processes payments to Suppliers in accordance with clause 3.4 within 3-5 days after the completion of the Booking.

3.6. AirHire may be required to charge GST on its Commission Fees under Australian tax law. Where applicable, the Commission Fee will include GST.

3.7. For Suppliers who register and list equipment on the AirHire platform within the first six (6) months of the platform’s launch (the "Promotional Period"), AirHire will apply a reduced commission rate of 5%on the Booking Fees.

(a). This promotional rate is grandfathered and will remain applicable indefinitely for Suppliers who registered during the Promotional Period, provided they remain active on the platform and comply with all AirHire terms and conditions.

(b). For all new Suppliers who join after the Promotional Period ends, the standard commission rate of 7.5% will apply.

3.8. AirHire reserves the right to review and adjust its Commission Feesin the future, subject to written notice to all affected Suppliers.

3.9. For business transactions, AirHire’s platform allows Hirers to include a Purchase Order (PO) reference in invoices for record-keeping purposes. However, this does not modify AirHire’s standard payment terms, commission fees, or transaction processing. All payments must be completed through the AirHire platform, and direct transactions outside the platform are strictly prohibited.

3.10. Suppliers must provide an accurate Recommended Retail Price (RRP) for each listing. The RRP will be recorded in the listing details and may be used:

(a). To assess potential insurance claims.

(b). To determine appropriate Security Deposits for the rental.

(c). For general dispute resolution purposes.

3.11. AirHire reserves the right to verify the RRP provided by Suppliers. If a Supplier is found to have misrepresented the RRP, AirHire may take corrective actions, including adjusting the bond amount or suspending the listing.

3.12. The Supplier is solely responsible for determining the appropriate Security Deposit amount for each Equipment listing. The Supplier must clearly specify this Security Deposit amount within the listing details on the AirHire platform. AirHire does not provide guidance on or verify the suitability of the Security Deposit amount set by the Supplier.

4. Supplier Responsibilities 

4.1. Suppliers must deliver services as agreed upon with the Hirer in accordance with the Rental Agreement, adhering to quality standards, deadlines and all applicable laws and safety standards.

4.2. Suppliers are solely responsible for all tax obligations arising from their use of the AirHire platform, including but not limited to income tax, GST, withholding tax, or any other applicable taxes. AirHire accepts no liability for any failure by a Supplier to comply with Australian tax laws.

4.3. Suppliers agree to process all Hirer transactions exclusively through the AirHire platform and not accept direct payments from Hirers.

4.4. Suppliers warrant to AirHire that they have full legal ownership of all Equipment listed for hire on the AirHire platform. Specifically, Equipment must be either:

(a). wholly owned by the Supplier personally; or

(b). owned by a business entity of which the Supplier is a duly authorised director or representative, legally permitted to list the Equipment for hire.

The Supplier agrees to indemnify AirHire against any third-party claims, liabilities, damages, or costs arising from a breach of this warranty.

4.5. Suppliers are prohibited from listing or hiring out equipment they do not own or are not legally entitled to rent, including but not limited to:

(a). Equipment owned by an employer, client, or third party without their express authorisation;

(b). Equipment under a lease, financing agreement, or hire-purchase contract that prohibits sub-rental;

(c). Government, corporate, or company-owned equipment without documented approval.

4.6. AirHire relies on the Supplier's warranty regarding ownership of the Equipment as outlined in Clause 4.4. However, AirHire reserves the right to request proof of ownership at any time. If a Supplier fails to provide satisfactory verification of ownership within 48 hours of such request, AirHire may immediately suspend the relevant listings or the Supplier’s account.

4.7. Suppliers must clearly state in their listing if any rented equipment requires a license, permit, or qualification to legally operate, including but not limited to:

(a). Motor vehicles (e.g., Utes, trucks, vans, commercial transport vehicles) requiring a relevant Australian state or territory driver’s license;

(b). Heavy machinery (e.g., mini diggers, excavators, skid steers, loaders, dumpers) requiring a relevant Australian state or territory operator’s license;

(c). Elevating Work Platforms (e.g., cherry pickers, scissor lifts, boom lifts) requiring a High-Risk Work License in accordance with Australian and/or State or Territory workplace safety laws.

4.8. Suppliers must ensure they do not misrepresent licensing requirements in listings. Misrepresentation of equipment licensing requirements may result in removal of the listing or suspension of the Supplier’s account.

4.9. Suppliers are responsible for ensuring their equipment complies with all relevant safety, registration, and operational laws before listing it on AirHire.

4.10. If a Hirer fails to meet licensing or qualification requirements, the Supplier may refuse to provide the equipment, and standard cancellation policies will apply.

4.11. For equipment that requires specialised knowledge, training, or safety precautions, the Supplier must provide either:

(a). An official equipment manual; or

(b). A video demonstration or written operating instructions.

4.12. Suppliers must ensure that any provided instructions comply with manufacturer guidelines and legal safety requirements.

4.13. AirHire recommends that Suppliers provide clear safety guidelines for complex or hazardous equipment to minimise damage and misuse.

4.14. Suppliers acknowledge their responsibility to maintain appropriate insurance for their equipment. Refer to Clause 8 (Insurance Requirements) in this agreement for details.

4.15. Confirmation of Equipment Return.

(a). Suppliers must confirm the return of Equipment via the AirHire platform within 12 hours of the end of the Booking Period or of the Hirer marking the Equipment as returned (whichever is earlier)..

(b). If the Equipment is not returned by the Hirer within 12 hours of the end of the Booing Period (and the Hirer has not requested an extension), the Supplier may mark the Equipment as returned late, and late fees will be charged to the Hirer in accordance with AirHire’s Late Fees Policy..

(c). Late fees will not be charged if the Supplier fails to confirm the return within the required 12-hour timeframe after the Hirer has marked the Equipment as returned..

(d). If a dispute arises regarding the return or timing of the Equipment return confirmation, the parties must resolve the dispute in accordance with Clause 9 of these Terms of Business.

4.16. The Supplier is responsible for inspecting the Equipment upon its return and prior to marking the Booking as completed on the AirHire platform. If the Supplier identifies any damage, they must immediately report this to AirHire, providing detailed information and photographic evidence of the damage.

5. Hirer Responsibilities

5.1.  Hirers must provide accurate and complete information when registering and when booking existing Equipment listed by Suppliers on the AirHire platform..

5.2. At the commencement of the Booking Period, Hirers must inspect the Equipment and immediately report to the Supplier and AirHire via the platform of any pre-existing damage. Hirers should support their report with photographic evidence demonstrating the condition of the Equipment. Failure to report pre-existing damage at the commencement of the Booking Period may result in the Hirer being held responsible for the damage upon return of the Equipment.

5.3. Comply with all applicable laws and regulations of Australia and, related to hiring, contracts, and payments.

5.4. Honor agreed terms of the Rental Agreement with Suppliers, including scope of work, timelines, and payment obligations.

5.5. Use rented equipment responsibly and lawfully.

5.6. At the end of the Booking Period, the Hirers must report any damage, malfunctions, or missing parts to AirHire via the platform within four (4) hours of returning the equipment.

(a). Once reported, AirHire will notify the Supplier, who may submit a formal damage claim with photographic evidence, repair quotes, and any supporting documentation.

(b). Failure to report damage within the required timeframe may impact the Hirer’s liability for repair or replacement costs.

5.7. The Hirer acknowledges and agrees that any reasonable costs incurred for repairs or replacement to damaged Equipment or applicable late fees may be deducted from the Security Deposit held by AirHire. Such deductions will be paid directly to the Supplier as reimbursement, in accordance with these Terms of Business and the Late Fees Policy.

5.8. Hirers are responsible for ensuring they hold the necessary license, permit, or qualification required to operate the equipment they rent.

5.9. Before renting any equipment that requires a specific license or permit, the Hirer must:

(a). Verify their eligibility and confirm that their license is valid and current;

(b). Provide a copy of their license or certification to the Supplier, if requested;

(c). Comply with all laws, safety regulations, and road rules applicable to the operation of the rented equipment.

5.10. If a Supplier requires proof of licensing, the Hirer must provide it before taking possession of the equipment.

5.11. Hirers must not operate, or allow another person to operate, any rented equipment without the legally required license. If a Hirer does so, they assume full responsibility for any legal consequences, fines, or damages.

5.12. Hirers must read, watch, or follow any equipment manual, video demonstration, or instructions provided by the Supplier before use.

5.13. Hirers must not operate any equipment in a manner inconsistent with manufacturer recommendations, safety regulations, or applicable licensing laws.

5.14. If a Hirer is uncertain about how to use the equipment, they must not operate it until they receive clarification from the Supplier and confirm they understand its proper usage.

5.15. Any damage caused due to failure to follow instructions or negligent use shall be the responsibility of the Hirer.

6. Intellectual Property and Platform Usage

6.1. AirHire grants users a non-exclusive, non-transferable, revocable license to use the platform solely for its intended purpose.

6.2. All content, trademarks, logos, software, text, images, and other materials available on the AirHire platform (“Platform Content”) are owned by or licensed to AirHire and are protected by intellectual property laws. Users must not copy, reproduce, distribute, modify, or commercially exploit any Platform Content without prior written consent from AirHire.

6.3. Users retain ownership of any content they create, including listings, reviews, and ratings. By posting or submitting content on AirHire, users grant AirHire a non-exclusive, royalty-free, worldwide, and perpetual license to use, display, modify, and distribute such content for platform operations and promotional purposes. 

6.4. Users must ensure their content does not infringe intellectual property rights, contain misleading information, or violate AirHire policies. 

6.5. Misuse of the platform, including unauthorised payments, fraudulent or deceptive activity, or inappropriate or defamatory conduct, circumvent or attempt to bypass AirHire’s payment system by arranging direct payments outside the platform, may result in suspension or termination of your account.

6.6. AirHire reserves the right to suspend or terminate your account if you violate these Terms of Business, misuse the platform, or engage in any activity deemed harmful to AirHire, its users, or third parties

6.7. By using AirHire, Suppliers and Hirers consent to receiving SMS, email, and other electronic communications from AirHire regarding:

(a). Booking confirmations, updates, and reminders related to rentals;

(b). Payment and transaction notifications;

(c). Security alerts, account verification, and service updates;

(d). Operational messages necessary for the platform’s functionality; and

(e). Marketing and promotional messages, where consent has been provided.

6.8. Users may opt out of marketing communications at any time by following the unsubscribe instructions provided in emails or replying "STOP" to SMS messages.

6.9. Transactional and operational messages (e.g., booking confirmations, security alerts) are essential to platform functionality and cannot be opted out of unless the user deactivates their account.

6.10. AirHire does not share user contact details with third parties for marketing purposes without explicit consent.

7. Data Privacy & Security

7.1. By using AirHire, users consent to the collection, storage, and processing of personal data as outlined in the AirHire Privacy Policy [insert link].

7.2. AirHire may collect and process user data, including payment information, transaction history, and user-generated content, to facilitate bookings and improve platform functionality.

7.3. Identity verification services on the AirHire platform may be facilitated by third-party providers such as Stripe Identity. Users acknowledge that AirHire does not store or process identity documents (e.g., passports, driver’s licenses) directly but receives verification results to confirm user authenticity and prevent fraud.

7.4. AirHire implements security measures to protect user data but cannot guarantee absolute protection against cyber threats, unauthorised access, or data breaches. Users acknowledge that they share data at their own risk.

7.5. Users are responsible for maintaining the confidentiality of their account credentials and must not share their passwords or login details with third parties. AirHire is not liable for any unauthorised account access resulting from user negligence.

7.6. In the event of a data breach affecting user information, AirHire will take reasonable steps to notify affected users and comply with Australian privacy laws.

8. Insurance Requirements

Supplier Arranged Insurance

8.1. Suppliers must arrange and maintain their own insurance policy that explicitly covers third-party equipment rentals.

(a). AirHire does not verify Supplier insurance policies and assumes no liability for coverage disputes.

(b). Suppliers must ensure their insurance provider is aware that the equipment is rented out and that it is covered under their policy.

8.2. AirHire does not arrange or provide insurance coverage for Equipment rented via the platform. Suppliers are solely responsible for obtaining and maintaining appropriate insurance coverage for their Equipment before listing it on the AirHire platform..

8.3. In the event of damage, theft, or a dispute, AirHire may assist in facilitating a resolution by providing transaction records, communication logs, and Equipment ID details to the Supplier and their insurer.

8.4. AirHire does not guarantee coverage decisions, claim approvals, or payouts made by a Supplier’s insurer.

Hirer Liability

8.5. Hirers are responsible for ensuring they understand and accept the risks associated with hiring equipment from Suppliers. If a Hirer damages equipment, they may be liable for repair or replacement costs, subject to the Supplier’s insurance policy.

8.6. If a Hirer causes injury or property damage while using the rented equipment, they may be personally liable unless covered by their own insurance.

Public Liability Insurance for Suppliers & Hirers

8.7. AirHire provides a Public Liability Insurance policy covering third-party bodily injury and property damage directly caused by the rental use of equipment facilitated through the platform, with coverage up to AUD $20 million.

8.8. The AirHire Public Liability Insurance does not cover:

(a). Damage, theft, or loss of rented equipment (Suppliers must maintain their own insurance for this).

(b). Negligence, intentional misuse, or regulatory breaches by either party, including failure to comply with safety or licensing laws.

(c). Incidents occurring outside the rental period or beyond the agreed usage terms.

8.9. Responsibilities & Claim Process under AirHire Public Liability Insurance:

(a). Suppliers and Hirers remain responsible for compliance with all safety, licensing, and operational obligations outlined in Clauses 4 & 5 of this agreement.

(b). All incidents must be reported to AirHire within 12 hours via the platform for assessment.

(c). Legal costs for third-party claims may be covered, subject to insurer review and policy compliance.

9. Damage Claims & Dispute Resolution

9.1. In the event of damage, theft, or a dispute over the condition of the rented equipment, the Supplier must submit a damage claim via the AirHire platform within 24 hours of the equipment being returned.

9.2. The claim must include:

(a). Photographic evidence of damage or missing parts.

(b). The Equipment ID, which will be referenced for all claims, disputes, and liability assessments.

9.3. AirHire will review the submitted claim and facilitate communication between the Supplier and Hirer to determine the best resolution.

9.4. If the Supplier’s own insurance policy covers damage or theft, the Supplier must handle the insurance claim directly with their insurer. AirHire may assist by providing transaction records, communication logs, and Equipment ID details to support the claim process.

9.5. If a Hirer disputes a claim, AirHire may facilitate communication between the parties to assist in resolving the dispute. However, the ultimate determination of liability rests solely with the Supplier, the Hirer, and any involved insurance providers.

9.6. If an agreement cannot be reached between the Supplier and Hirer, the Supplier may choose to:

(a). Pursue recovery through their insurance provider, OR

(b). Initiate a legal claim against the Hirer.

9.7. If a dispute escalates, AirHire reserves the right to temporarily withhold Security Deposits while an investigation is underway.

10. Limitation of Liability

10.1. AirHire is not liable for any loss of income, personal injury, property damage or financial loss suffered by Hirers, Suppliers, or any third party due to misuse, tampering, or improper operation of equipment.

10.2. AirHire may use third-party identity verification services, such as but not limited to Stripe Identity, to verify user identities. However, AirHire does not verify, guarantee or assume responsibility for the accuracy, validity or authenticity of any identification provided by users or third-party verification services

10.3. AirHire is not liable if equipment is hired or operated by an individual using a false, expired, suspended or otherwise invalid licence or permit under Australian law. Suppliers are responsible for verifying the eligibility of Hirers before allowing access to equipment. 

10.4. AirHire does not inspect, own, or maintain any equipment listed on the platform and makes no warranties as to its condition, safety, or fitness for use. Suppliers are solely responsible for ensuring that their equipment meets all applicable legal and safety standards.

10.5. In the event of a dispute between a Supplier and a Hirer:

(a). the Supplier and Hirer must first attempt to resolve the dispute directly

(b). if the parties are unable to reach an agreement, AirHire may, at its discretion, review the information and evidence provided by both parties to facilitate a fair resolution, but does not guarantee any outcome.

(c). If the dispute escalates to external legal investigation or proceedings, AirHire may disclose relevant transaction records, Equipment ID details, and communications between the parties to the appropriate authorities

(d). AirHire is not a party to the Rental Agreement and accepts no liability for disputes arising from or relating to that agreement.

10.6. AirHire’s total liability is limited to Che Commission fee received for the relevantBooking.

10.7. AirHire does not verify equipment ownership, and Suppliers are solely responsible for ensuring they have legal ownership or rights to rent out equipment. Any disputes regarding ownership must be resolved directly between the Supplier and the third party. AirHire assumes no liability for such disputes but reserves the right to request proof of ownership at any time.

10.8. Users are responsible for reviewing their applicable insurance policy terms and understanding their financial obligations in the event of a claim

10.9. AirHire does not provide rental insurance for Suppliers or Hirers. Suppliers must ensure their equipment is insured under their own policy. Any damage, theft, or liability claims must be handled directly between the Supplier, Hirer, and their insurance provider.  AirHire’s role is strictly limited to providing platform records, transaction logs, and Equipment ID details to assist dispute resolution.

10.10. AirHire is not liable for any fines, penalties, injuries, property damage, or legal consequences arising from a Hirer operating equipment without the legally required license or qualification.

10.11. Suppliers and Hirers are solely responsible for ensuring compliance with all applicable laws and safety regulations when renting and operating licensed equipment.

10.12. AirHire is not liable for injuries, property damage, or equipment malfunctions arising from a Hirer’s failure to follow manufacturer instructions or Supplier-provided guidelines.

10.13. Suppliers and Hirers acknowledge that AirHire does not provide equipment training and is not responsible for verifying the Hirer’s competency in operating rented equipment

10.14. AirHire provides a marketplace for Dry Hire equipment rentals only and does not supply operators, training, or supervision for any rented equipment.

10.15. Hirers acknowledge that they are solely responsible for ensuring they have the necessary skills, experience, and licensing to legally and safely operate rented equipment.

10.16. AirHire is not liable for any injuries, property damage, or legal issues arising from the misuse, improper operation, or lack of qualifications of a Hirer using Dry Hire equipment.

11. Termination

11.1. AirHire reserves the right to terminate access to the platform for any user who violates these Terms of Business.

11.2. AirHire may terminate a User’s account immediately for unlawful conduct or breaches of these Terms of Business and is not liable to the User for any loss resulting from such termination

11.3. Upon termination of a User's account, AirHire reserves the right to immediately suspend or cancel any active Bookings and listings associated with that account. Any amounts held in escrow, including Booking Fees and Security Deposits, will be managed as follows:

(a) If no valid claims or outstanding obligations exist, AirHire will refund escrowed funds to the Hirer.

(b) If there are valid Supplier claims, including for damages or late fees, AirHire may hold escrowed funds and facilitate resolution in accordance with Clause 9 (Dispute Resolution).

11.4. AirHire reserves the right to suspend, restrict, or permanently terminate a user's access to the platform without prior notice if the user engages in any of the following prohibited activities:

(a). Fraudulent activity, misrepresentation, or identity theft in connection with their account or transactions.

(b). Repeated non-compliance with AirHire's policies, including but not limited to excessive cancellations, non-payment, late returns, or breaches of rental agreements.

(c). Attempting to circumvent the platform by conducting rentals, transactions, or communication outside of AirHire to avoid commission fees.

(d). Posting false, defamatory, or misleading content, engaging in harassment or abusive behavior toward other users or AirHire representatives.

(e). Using the platform for illegal, deceptive, or unauthorised purposes, including but not limited to fraudulent chargebacks, money laundering, or violating applicable laws.

(f). If necessary, AirHire may withhold or freeze funds, security deposits, or earnings pending the outcome of any investigation into violation of terms.

11.5. Users whose accounts are terminated are permanently prohibited from re-registering or creating new accounts under any name without prior written approval from AirHire. AirHire reserves the right to block or take legal action against users attempting to evade termination policies.

12. Amendments

12.1. AirHire reserves the right to update these Terms of Business at any time. 

12.2. Changes will be communicated via email or platform notifications and will take effect upon posting.

13. Governing Law

13.1. These terms are governed by and construed in accordance with the laws of New South Wales  and, where applicable, the laws of New South Wales. 

14. Force Majeure

14.1. AirHire is not responsible for delays or failures caused by force majeure events, including but not limited to natural disasters, government restrictions, cyberattacks, infrastructure failures, or pandemics. In such events, AirHire will take reasonable steps to mitigate service disruptions but is not liable for resulting delays or losses

If you have any questions, please contact us at support@airhire.app

Thankyou from the AirHire Team!

This document was reviewed by  

Addy Pong

Senior Lawyer - Lawpath Legal